Privacy Policy

Last updated: March 17, 2026

1.1 Introduction

This Privacy Policy explains how CORYX Trading & Services, operating THE HERD by CORYX, collects, uses, stores, processes, shares, protects, and retains personal data when Users access or use the Platform.

This Privacy Policy applies to Clients, Trainers, applicants, visitors, account holders, advertisers, business partners, and any person who interacts with THE HERD.

By using THE HERD, creating an account, applying as a Trainer, subscribing, purchasing, booking, uploading information, using chats, joining calls, or submitting content, you acknowledge that you have read and understood this Privacy Policy.

1.2 Data Controller

The data controller for THE HERD is:

CORYX Trading & Services Operating: THE HERD by CORYX Website: www.herd.coryxworld.com Email: admin@coryxworld.com Phone: +974 5107 7577

1.3 Personal Data We Collect from Clients

THE HERD may collect and process Client data including:

full name;
phone number;
email address;
date of birth;
gender;
height;
weight;
fitness goals;
lifestyle information;
medical, wellness, health, injury, medication, pregnancy, allergy, dietary, physical condition, or mental wellness information voluntarily submitted by the Client;
progress photos;
body measurements;
before-and-after images;
videos;
location data;
account login information;
booking history;
subscription history;
payment history;
payment card data or payment tokens where needed to enable smooth renewals;
chat messages;
call metadata;
reviews and ratings;
device information;
IP address;
browser type;
operating system;
cookie identifiers;
website usage data;
advertising and marketing preferences;
customer support communications;
any other information the Client submits through the Platform.

1.4 Personal Data We Collect from Trainers

THE HERD may collect and process Trainer data including:

full name;
phone number;
email address;
ID, passport, or identity documentation;
certifications;
professional licenses;
qualifications;
bank details;
credit card number or payment details where required for business processes;
profile photo;
bio;
service descriptions;
portfolio;
social links;
pricing information;
availability;
service history;
active Client counts;
subscription history;
payout history;
reviews and ratings;
communications with Clients and THE HERD;
documents submitted during application;
device information;
IP address;
website usage data;
marketing and promotion data;
paid profile promotion history;
any other information the Trainer submits through the Platform.

1.5 Data We Collect from Website Visitors

When someone visits www.herd.coryxworld.com, THE HERD may collect:

IP address;
device information;
browser type;
operating system;
referral source;
page views;
session duration;
clicks;
forms opened or submitted;
approximate location;
cookie identifiers;
analytics identifiers;
advertising identifiers;
preferences;
newsletter sign-up data;
support contact data.

1.6 Sensitive and Health-Related Data

THE HERD may process sensitive or health-related data because the Platform provides wellness, fitness, nutrition, physical activity, and coaching services.

Such data may include health conditions, injuries, physical measurements, fitness levels, progress photos, body images, medical information voluntarily submitted by Users, and information relating to minors.

THE HERD processes this information for service delivery, Client-Trainer matching, safety, subscription management, progress tracking, communication, support, legal compliance, analytics, Platform improvement, and future AI personalization.

Users should not upload or disclose more health-related or sensitive information than is necessary for the relevant service.

1.7 Children and Minors

Users under 18 may use THE HERD only with parent or legal guardian approval.

Where THE HERD collects personal data relating to a minor, the parent or guardian is responsible for approving the minor’s account, subscription, booking, purchase, participation, data submission, and service use.

THE HERD may request additional verification or consent where required.

1.8 How We Use Personal Data

THE HERD may use personal data for:

account creation;
identity verification;
Trainer application review;
certification and license verification;
Client-Trainer matching;
service delivery;
booking management;
subscription management;
payment collection;
auto-renewal processing;
payout calculation and distribution;
dashboards and CMS operations;
chat functionality;
call facilitation;
customer support;
dispute handling;
reviews and ratings;
safety monitoring;
fraud prevention;
enforcing terms;
blacklisting and access control;
Platform analytics;
service improvement;
marketing;
newsletter communications;
push, SMS, WhatsApp, email, and in-app notifications where available and permitted;
paid promotions;
internal advertisement personalization;
homepage banner targeting;
business intelligence;
future AI personalization;
future Trainer-facing AI agents;
future Client-facing AI agents;
compliance with legal, regulatory, accounting, tax, and audit requirements;
protecting THE HERD, CORYX Trading & Services, Users, Providers, and the public.

1.9 AI and Automation

THE HERD may introduce AI-powered features in the future, including separate Trainer-facing agents and Client-facing agents.

Future AI features may use Platform data, account data, service history, preferences, goals, progress data, interactions, content, booking history, and other relevant information to support personalization, recommendations, customer support, Trainer tools, Client support, progress analysis, service improvement, and business operations.

AI outputs are informational, automated, and supportive only. AI must not be treated as medical advice, diagnosis, emergency guidance, or a replacement for qualified professional judgment.

Where appropriate, AI-generated outputs should be reviewed by qualified Trainers, specialists, or human team members before being relied upon for service delivery.

THE HERD may update this Privacy Policy before launching AI features that materially change how personal data is processed.

1.10 Chats and Calls

THE HERD stores chats and service-related communications sent through the Platform.

Chats may be used for service delivery, support, safety, quality control, dispute handling, legal compliance, moderation, analytics, AI development, and Platform improvement.

Calls are facilitated through THE HERD but are not recorded unless THE HERD separately provides notice and obtains required consent where applicable.

THE HERD may collect call metadata such as date, time, duration, participants, booking reference, and technical details.

1.11 Payment Data

THE HERD may process payment data to collect Client payments, manage renewals, process subscriptions, issue payment confirmations, prevent fraud, handle chargebacks, and calculate Trainer payouts.

Payment card data may be stored where needed to ensure renewals operate smoothly. Where third-party payment processors are used, payment details may be processed and stored by those providers according to their own security standards and privacy policies.

THE HERD may retain payment records as legally, financially, operationally, and commercially required.

1.12 Location Data

THE HERD may collect location data to support Platform functionality, service matching, in-person sessions, regional availability, advertisements, analytics, safety, fraud prevention, and service improvement.

Users can manage device or browser location permissions where applicable.

1.13 Sharing Personal Data

THE HERD may share personal data with:

Trainers and Providers, where necessary for service delivery;
payment processors;
banks and financial institutions;
hosting providers;
website developers;
CMS providers;
app or platform development vendors;
analytics tools;
advertising platforms;
marketing tools;
email, SMS, WhatsApp, push, and communication providers;
customer support systems;
legal, accounting, audit, tax, compliance, and professional advisors;
insurers, where relevant;
regulators, courts, law enforcement, government authorities, or legal bodies where required;
business partners and advertisers where necessary for ads, internal promotion, reporting, or sponsored campaigns;
future AI and automation service providers where applicable and permitted.

THE HERD may also share aggregated or anonymized data that does not directly identify individual Users.

1.14 Storage Location

THE HERD intends to store personal data in Qatar only.

If future technical, hosting, payment, analytics, marketing, communication, AI, or operational requirements involve processing outside Qatar, THE HERD will take steps required by applicable law and update this Privacy Policy where appropriate.

1.15 Data Retention

THE HERD retains personal data for as long as legally, operationally, financially, commercially, technically, and administratively required.

Retention may continue after account closure or service cancellation where needed for:

legal obligations;
accounting and tax records;
payment records;
fraud prevention;
dispute handling;
chargebacks;
safety records;
blacklisting;
compliance;
audit;
enforcement of terms;
backup systems;
legitimate business records.

THE HERD may retain different categories of data for different periods.

1.16 User Access, Correction, and Limited Visibility

Users may view certain account data through their dashboard, profile, settings, subscription pages, booking pages, payment pages, or support channels.

Users may request correction of inaccurate personal data by contacting THE HERD.

Access to data may be limited where disclosure would affect privacy, security, confidential business information, legal rights, fraud prevention, another person’s rights, dispute handling, or regulatory obligations.

1.17 Deletion and Restriction Requests

Users may contact THE HERD regarding privacy requests. THE HERD may not be able to delete all data where retention is required or justified for legal, accounting, tax, audit, payment, chargeback, fraud prevention, safety, regulatory, technical, contractual, dispute, enforcement, or legitimate business reasons.

Account deletion, cancellation, or inactivity does not automatically delete all personal data.

1.18 Marketing Choices

Users may receive email marketing, newsletters, SMS, WhatsApp messages, push notifications, in-app notifications, promotions, service updates, offers, Trainer recommendations, advertisement-related messages, and business communications where permitted.

Users may opt out of newsletter marketing using the available unsubscribe mechanism or by managing marketing preferences where available.

Transactional, service, legal, security, payment, booking, subscription, and account-related messages may still be sent even if a User opts out of marketing.

1.19 Security

THE HERD uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

No website, database, CMS, payment system, communication system, or internet transmission can be guaranteed as completely secure. Users are responsible for protecting their login credentials and devices.

1.20 Data Accuracy

Users are responsible for providing accurate, complete, and current personal data.

THE HERD is not responsible for harm, errors, payment issues, service problems, unsuitable recommendations, or failed communications caused by inaccurate, outdated, incomplete, or false User data.

1.21 Contact for Privacy Questions

For privacy questions or requests, contact:

admin@coryxworld.com +974 5107 7577

THE HERD may request identity verification before responding to privacy-related requests.

1.22 Changes to Privacy Policy

THE HERD may update this Privacy Policy from time to time, including to reflect new features, AI tools, legal requirements, advertising tools, analytics tools, payment flows, business operations, or Platform changes.

Updates may be communicated through the website, email, dashboard notice, or other reasonable method.

Continued use of THE HERD after an updated Privacy Policy becomes effective means the User acknowledges the updated policy.

COOKIES POLICY

2.1 Introduction

This Cookies Policy explains how THE HERD by CORYX uses cookies and similar technologies on www.herd.coryxworld.com.

Cookies are small files placed on a device when a User visits a website. Similar technologies may include pixels, tags, scripts, local storage, SDKs, tracking URLs, session identifiers, device identifiers, and analytics tools.

By using THE HERD, Users may be asked to accept, reject, or manage non-essential cookies through a cookie banner or preference tool.

2.2 Why We Use Cookies

THE HERD may use cookies and similar technologies to:

operate the website;
keep Users logged in;
manage accounts and dashboards;
process bookings and payments;
remember preferences;
support security and fraud prevention;
analyze website performance;
understand user behavior;
improve user experience;
personalize content;
measure marketing campaigns;
retarget users with ads;
support affiliate and referral tracking;
support paid advertisements;
support future AI and personalization features.

2.3 Cookie Categories

Strictly Necessary Cookies

These cookies are required for the website and Platform to function. They may support login, security, checkout, payment processing, account dashboards, booking flows, consent management, and fraud prevention.

These cookies cannot usually be disabled through THE HERD’s cookie banner because the website may not work properly without them.

Functional and Preference Cookies

These cookies remember User choices, such as login preferences, language, region, display settings, dashboard preferences, or saved form information.

Analytics Cookies

These cookies help THE HERD understand how visitors use the website, which pages are visited, how long Users stay, how Users move through the Platform, and how features perform.

Analytics may be performed using tools such as Google Analytics, Shopify analytics, Hotjar, Microsoft Clarity, or similar services.

Marketing and Advertising Cookies

These cookies support advertising, retargeting, campaign measurement, conversion tracking, audience building, and personalized promotions.

Marketing tools may include Meta Pixel, TikTok Pixel, Google Ads, Shopify marketing tools, email marketing tools, and similar platforms.

Communication and Support Cookies

These cookies or similar tools may support chat, customer service, call facilitation, help widgets, notification tools, and support workflows.

2.4 Tools We May Use

THE HERD may use cookies and similar technologies from:

Google Analytics;
Google Ads;
Meta Pixel;
TikTok Pixel;
Shopify cookies and Shopify analytics;
Hotjar;
Microsoft Clarity;
email marketing tools;
payment processors;
hosting providers;
CMS tools;
customer support tools;
advertising partners;
future AI and personalization providers;
other similar technology providers.

The exact tools may change over time.

2.5 Cookie Consent Banner

THE HERD may provide a cookie banner or cookie preference tool that allows Users to:

accept all cookies;
reject non-essential cookies;
manage cookie preferences;
change consent choices where available.

Strictly necessary cookies may remain active because they are needed for the Platform to function.

2.6 Managing Cookies Through Browser Settings

Users may manage or block cookies through their browser settings. Blocking cookies may cause certain features of THE HERD to stop working properly, including login, dashboards, checkout, booking, payment, personalization, or saved preferences.

Users can usually manage cookies in browsers such as Chrome, Safari, Firefox, Microsoft Edge, and other browsers through privacy or security settings.

2.7 Marketing Pixels and Third-Party Tracking

Marketing pixels may help THE HERD measure campaign performance, understand conversions, build audiences, optimize ads, personalize internal advertising, retarget visitors, and improve marketing efficiency.

Third-party platforms may process data according to their own privacy policies and terms.

2.8 Changes to Cookies Policy

THE HERD may update this Cookies Policy to reflect changes in tools, technology, advertising partners, analytics platforms, law, or Platform features.

SHARED LEGAL CLAUSES

3.1 No Warranties

THE HERD is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, THE HERD makes no warranties, representations, or guarantees regarding:

uninterrupted access;
error-free operation;
service results;
Trainer availability;
Client outcomes;
accuracy of User content;
fitness for a particular purpose;
compatibility with all devices;
absence of viruses or harmful components;
specific commercial, fitness, health, or wellness results.

3.2 Limitation of Liability

To the fullest extent permitted by applicable law, CORYX Trading & Services, THE HERD, its owners, officers, employees, contractors, developers, service providers, affiliates, and representatives shall not be liable for indirect, incidental, consequential, special, punitive, exemplary, or economic losses, including loss of profits, loss of data, loss of goodwill, personal decisions, training outcomes, health outcomes, service dissatisfaction, missed appointments, Provider conduct, Client conduct, third-party tools, or Platform interruptions.

Nothing in these terms excludes liability that cannot be excluded under applicable law.

3.3 Indemnity

Users agree to indemnify, defend, and hold harmless CORYX Trading & Services and THE HERD from claims, damages, losses, liabilities, penalties, costs, expenses, and legal fees arising from:

breach of these terms;
misuse of the Platform;
false information;
off-platform payments;
unsafe conduct;
infringement of intellectual property;
privacy violations;
uploaded content;
Trainer services;
Client decisions;
unlawful activity;
violation of another person’s rights.

3.4 Force Majeure

THE HERD is not responsible for delays, failures, interruptions, or losses caused by events outside its reasonable control, including internet outages, hosting failures, payment processor issues, cyberattacks, government action, legal restrictions, power failures, pandemics, natural disasters, war, civil unrest, strikes, supplier failures, or force majeure events.

3.5 Updates to Terms and Policies

THE HERD may update these terms and policies from time to time.

Users may be notified by website notice, email, dashboard notice, or another reasonable method. Continued use of THE HERD after updates become effective means the User accepts the updated terms.

If a User does not agree to updated terms, the User must stop using THE HERD and may cancel future subscription renewal according to the applicable cancellation process.

3.6 Complaints and Support

Users should contact THE HERD first regarding complaints, disputes, technical issues, payment concerns, Trainer concerns, privacy questions, or account matters.

Email: admin@coryxworld.com Phone: +974 5107 7577

THE HERD may require identity verification, account details, booking information, screenshots, payment references, or supporting documents to investigate a complaint.

3.7 Governing Law and Jurisdiction

These terms, policies, Platform use, transactions, subscriptions, services, Trainer relationships, Client relationships, privacy-related matters, and any dispute arising from or relating to THE HERD are governed by the laws of the State of Qatar.

Unless mandatory law requires otherwise, the courts of the State of Qatar shall have exclusive jurisdiction over disputes arising from or relating to THE HERD, CORYX Trading & Services, Platform use, services, subscriptions, payments, Provider relationships, Client relationships, content, or these terms.

3.8 Language

THE HERD may provide English and Arabic versions of these terms and policies.

Both versions are intended to be equally strong and aligned in meaning. If any inconsistency arises, the interpretation that best protects CORYX Trading & Services, THE HERD’s lawful business interests, User safety, and compliance with applicable Qatar law shall apply, unless mandatory law requires otherwise.

3.9 Severability

If any provision of these terms is found invalid, illegal, or unenforceable, the remaining provisions remain